Return and Refund Policy

Tezkya sells digital products delivered electronically. No physical returns are required.

Refunds

We do not offer change-of-mind refunds except where required by law.

Please contact us if:

• You were charged twice for the same purchase.

• You did not receive your product or cannot access the file.

• The product is faulty or materially different from its description.

We will help resolve the issue. If we cannot provide a working product, we will issue a refund. This does not limit any legal right to a refund or price reduction.

How to request help

Use the contact form on our website and include your order number, purchase email address and a description of the issue.

Refunds are returned to the original payment method without undue delay and within any legally required deadline. Your bank or payment provider may take additional time to display the funds.

EU withdrawal rights

EU consumers generally have 14 days from purchase to withdraw without giving a reason. For digital content, this right ends once supply begins only if you have expressly consented to immediate supply, acknowledged losing your withdrawal right and received confirmation of that agreement.

Where these requirements have not been met, your applicable withdrawal rights remain. To exercise them, send us a clear statement through our contact form before the withdrawal period expires. Valid withdrawal refunds are issued within 14 days of your notification.

Nothing in this policy limits your mandatory consumer rights.